Updated and Effective from: October 2024

Purpose

• To explain to Helpers how to use their Member’s Help Plan

How to use the Help Plan

• Before starting a shift with a Member, the Helper should read through the Member’s Help Plan to understand:
  • The disability information related to the Member
  • Who the emergency contacts are
  • How the Member wants to be worked with
  • If there are any things that Helpers should avoid doing
  • How to deal with difficult situations and medical emergencies that the Member might have
  • What the NDIS goals of the Member are, and what supports should be provided to the Member
• All Helpers should be familiar with their Member’s Help Plan, and check it regularly for any updates
• Forms, like the incident report form, RAD, and other important forms are linked within the Help Plan
• Helpers should message the Care Manager if they know of any updates or changes that should be made to a Help Plan

How to Access the Help Plan

The Help Plan can be found in the Lend A Friend rostering app, by following the steps below:

1. Open the Lookout Way App
2. Click on the “people” menu
3. Select the Members name you want to search
4. Select “Help Plan”

NOTE: The first part of the Help Plan labelled “Who I Am” contains links to important forms, like Incident reports, and the RAD

Related documents & info

Help Plan Policy