Updated and Effective from: September 2024

Purpose

• Details the steps that must be taken before Lend A Friend can provide RAD based services to a Member
• Detail the steps that must be taken before Lend A Friend can provide non RAD based services to a Member

Policy

RAD Based Services To Do List

Before providing RAD based services to Members, the following tasks should be completed:

• Collecting important data needed to understand the Member’s disability and care needs
• Lend A Friend to understand the Member’s NDIS goals, and make a Help Plan which reflects the Member’s goals and how we will work with you
• Creation of a Service Agreement, detailing the services that will be provided, Lend A Friend terms and conditions, and estimates of costs
  • This should be signed by the Member before services are provided
  • Within the Service Agreement, the Member should select which provider payment option they agree to (See Provider Payment Policy)
• An Estimate of Costs document should be sent to the Members Funder or Plan Manager so funding can be confirmed and allocated to our services
• Lend A Friend to onboard you into our software and business systems
• Matching the Member with a suitable Helper
• Signing of any other forms that might be necessary:
  • Consent to speak with NDIA
  • Consent to speak to Plan Managers

Workshop Based Services To Do List

Before providing workshop based services to Members, the following tasks should be completed:

• Collecting important data needed to understand the Member’s disability and care needs
• Member to confirm that these workshops relate to achieving their NDIS goals