Updated and Effective from: July 2024

Purpose

• To explain to Helpers how to use the Rates Agreement Document, which is the form used to capture how much they will charge for their disability services

What is the RAD?

• The Rates Agreement Document (RAD) is a form that captures the rates Helpers and Members negotiate for the Helper’s NDIS services
• Members have been told that they will be charged as per the up to date NDIS Pricing Arrangements if a RAD is not signed
• On the first meeting between a Helper and Member, the Helper should:
  • Open the RAD form
  • Discuss and fill out the relevant sections of the form
  • Sign the form, and allow the Member to sign the form
• Once submitted, the Helpers rates will be added to the system so Lend A Friend can bill Members and pay Helper bills accordingly

How to Access the RAD form

The RAD form can be found in the Lend A Friend rostering app, by following the steps below:

1. Open the Lookout Way App
2. Click on the “people” menu
3. Select the Members name you want to search
4. Select “Help Plan”
5. Select “Who I Am”
6. Select “Rates Agreement Document (RAD)”

Filling out the RAD form

• The RAD form explains how it works within the form itself