Updated and Effective from: September 2024

Purpose

• An outline of the basic rights and responsibilities of Members, Helpers and Lend A Friend

Policy

Member Rights

As per the NDIS Code of Conduct, the Provider will ensure the Member has the right to:

• Maintain individual rights to freedom of expression, self-determination and decision making (in accordance with laws)
• Privacy of their information
• Receive supports in a safe and competent manner, delivered with care and skill
• Be treated with integrity, honesty, and transparency
• Have feedback and concerns about matters that may impact the quality and safety of the supports provided heard and responded to in a timely manner
• Be treated with dignity, respect and to always feel safe
• Have their choices guide the Service Provider, and make their own decisions where it is safe to do so
• Refuse services by the Provider or request different Helpers, and not have their outcomes of future requests prejudiced by their past actions
• Negotiate different shift times, Helpers and services provided, including changing or terminating their Service Agreement

Helper & Provider Rights

Lend A Friend Pty Ltd and its Helpers have the rights to:

• Suspend or discontinue services in the case of a breach of the service agreement or in the event of a safety issue which has not been solved