Updated and Effective from: September 2024

Purpose

• To outline how we determine pricing for our Support Worker and Non-workshop Services

Policy

• Lend A Friend has a flexible billing structure, allowing Participants and their Helpers to determine a price they both feel is appropriate. This means Participants can negotiate a rate for services which is lower than the NDIS price guide, allowing their funding to stretch further.
• Some benefits of this pricing structure include:
  • Members can agree on a trial rate for 1 month, saving money while you determine if a Helper is right for them
  • Members can have multiple Helpers from the same Provider, paying each a different rate based on their experience or the task they are performing
  • Members can ‘shop around’ for a Helper who is willing to do the same service for less than other agencies
• Lend A Friend uses a document called the Rates Agreement Document, or RAD for short, to capture details about what our services will cost. You can read about how it works below

How the RAD works

1. Lend A Friend by default charges at the max rate of the up to date NDIS Pricing Arrangements, unless a RAD is signed. If no RAD is signed, we update our rates to match the Current NDIS Pricing Arrangement.
2. When meeting a new Helper, Members can discuss what price they will pay for NDIS services. Rates can be different for different:
   1. Days of the week
   2. Services
   3. Helpers
   4. You can negotiate a trial discount rate
   5. You can negotiate your provider travel billing conditions
3. When you agree on a price for services, your Helper will document this within the RAD, and you can both sign it to show us that you agree to these prices. We then set these rates against the Helper in our software, so billing is accurate for their shifts with you.
4. We send invoices to your nominated plan manager weekly, which include a breakdown of services provided, and by which Helper.
5. Everything agreed on in the RAD must comply with the NDIS pricing arrangements. We won’t bill higher than the NDIS Pricing Arrangement, even if a higher amount is documented in the RAD.
6. If you ever feel you have been incorrectly invoiced, you can contact us via:
   1. Email: [email protected]
   2. Contacting your Care Manager listed in your Service Agreement

Related Information and Documents

• Email: [email protected]