Lend A Friend has a flexible billing structure, allowing Participants and their Helpers to determine a price they both feel is appropriate. This means Participants can negotiate a rate for services which is lower than the NDIS price guide, allowing their funding to stretch further.

Some reasons why this flexible billing structure is a favourite with our Participants are:

• You can agree on a trial rate for 1 month, saving money while you determine if a Helper is right for you
• You can have multiple Helpers from the same Provider, paying each a different rate based on their experience or the task they are performing
• You can ‘shop around’ for a Helper who is willing to do the same service for less than other agencies

This flexible billing structure works as follows:

1. Each individual Helper matched to a Participant can negotiate their own rate with the Participant

   • This rate can vary based on service type, day worked, familiarity with the Participant, level of experience etc.
   • The most a Helper’s hourly rate can be is the rate listed in the most recent NDIS price guide, so you can never be overcharged even if a helper overquotes

2. Once an hourly rate for a service and shift is agreed upon, the Helper will provide a Rates Agreement Document with the agreed rates for you to sign

3. The Helper will provide this to our admin team

4. The Lend A Friend admin team can set that rate against the Helper, so you will always be invoiced correctly

   • If you ever feel a helper has provided us a rate you didn’t agree to, contact us for support
   • [email protected]

5. Lend A Friend will send invoices to self-managed participants, their representatives, or their plan managers weekly for processing