Lend A Friend is a services-based organisation, and therefore our Helpers are our most important resource.

All Helpers and Staff working with Lend A Friend have signed contracts which prohibit certain activity while working for Lend A Friend and for a minimum of 1 year after leaving or termination from Lend A Friend. This is to protect Lend A Friend, and to ensure Participants are protected with proper insurance and our oversight.

Any breach of the prohibited activities should be reported to the Lend A Friend admin team immediately, as failing to do so could mean insurance won’t cover loss, damage, or injury to Participants or Helpers. Furthermore, this breach of contract could be means for legal action.

Prohibited activities for workers while under contract for services for Lend A Friend Pty Ltd and during the 1-year restricted period post termination are listed below.

Accepting bookings from participants without use of the Lend A Friend Software App

• Bookings made outside of the app may not be covered by insurance, leaving the Participant and Helper at risk
• Bookings made by phone call, email, text, social media, or in person should all be added into the phone app, and shown to Participants by Helpers during the shift

Trying to convince the Participant to work independently with the Helper, their business or alternative competing businesses

• Working independently in this case means working with the Participant without the knowledge of Lend A Friend, billing the Participant privately, or accepting cash payments from the Participant outside the scope of reimbursement of cash spent on shift
• This is a breach of contract law and can be means for immediate legal action. If a staff member offers private services which are offered by Lend A Friend, please contact the admin team at your earliest convenience
  • [email protected]

If the Participant wishes to receive services which are not related to disability care or support work, and these services are not offered by Lend A Friend (e.g. Services not related to or covered by NDIS, like plumbing) but are offered by the staff member, then working with the Helper in this capacity is permitted

• This should be arranged outside of Lend A Friend service time
• These services will not be covered by Lend A Friend insurance and the Helper will not be provided with work cover or support from Lend A Friend for problems which may arise in this context
• Lend A Friend can’t be held liable for issues with these services