The Help Plan is a dynamic document which guides the support team on how to best work with the Participant to achieve their goals. It can be modified as needed to best represent the Participant’s preferred way of being supported and provide access to important information. Shortly after joining Lend A Friend, we will prepare a Help Plan with the input of the Participant, which will help the support team meet their needs.

The Help Plan can include:

• Participant details (contact details, address, locations of shifts)
• Emergency contact’s details
• Disabilities and relevant diagnosis
• How the Participant would like to be worked with
  • Things Helpers should avoid
  • Things the Participant prefer Helpers focus on
  • Likes and dislikes
  • The Participant’s NDIS goals
• Allergies and important information staff need to be aware of
• Behaviour management techniques
• Medication requirements and medical history
• Emergency response plans (for example)
  • Asthma treatment plan
  • Anaphylaxis response plan
• Other information the Participant want Helpers to know
• Links to important information
  • Incident report form
  • Medical documents

The Help Plan can be changed as needed, by emailing your Care Manager listed on the Service Agreement. All Helpers working with you will have access to your Help Plan, and should be encouraged to refer back to it if there is any confusion about Participant goals.