Updated and Effective from: September 2024

Purpose

• The purpose of this policy is to outline the NDIS Code of Conduct and the Lend A Friend Code of Conduct, providing a framework for ethical and professional decision making.
• The Objective is to provide a safe, professional, and compliant environment for all Members, Helpers and people engaged with Lend A Friend.

Definitions

• Harassment - occurs where a person engages in uninvited or unwelcome behaviour which a reasonable person would expect would cause another person to be offended, humiliated, or intimidated. It does not matter if the person who committed the act intended, or did not intend, to upset or cause offence to the other person.
• Sexual Harassment - is defined in the Sex Discrimination Act 1984 (Cth) (SD Act) as: 'any unwelcome conduct of a sexual nature that a reasonable person, having regard to all the circumstances would have anticipated would offend, humiliate or intimidate the other person.' Similar definitions are found in State and Territory anti-discrimination and equal opportunity legislation.

Policy

NDIS Code of Conduct

Helpers and providers delivering NDIS supports must:

• Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
• Respect the privacy of people with disability
• Provide supports and services in a safe and competent manner with care and skill
• Act with integrity, honesty, and transparency
• Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
• Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse
• Take all reasonable steps to prevent and respond to sexual misconduct
• Do not charge or represent higher prices for the supply of goods for NDIS participants without a reasonable justification